support page

Support Center 🛠️

Get the help you need, when you need it. Our comprehensive support resources and expert team are here to ensure your success.

How can we help you today? 🤝

🚀

Getting Started

Account Setup and Registration
First Time User Guide
Platform Navigation
Basic Features Overview
Setting Up Your Profile
👤

Account Management

Password Reset and Recovery
Updating Account Information
Privacy Settings
Two-Factor Authentication
Account Deletion
💳

Billing & Payments

Payment Methods
Subscription Management
Invoice Questions
Refund Requests
Billing Cycle Changes
🔧

Technical Issues

Login Problems
Performance Issues
Browser Compatibility
Mobile App Troubleshooting
Error Messages
⚙️

Features & Usage

Advanced Features Guide
Integration Setup
Data Import/Export
Customization Options
API Documentation
🔒

Security

Security Best Practices
Suspicious Activity
Data Protection
Compliance Questions
Security Audits

Contact Our Support Team 📞

Choose the best way to reach us. Our support team is ready to help you succeed.

💬

Live Chat

⏰ 24/7⚡ Instant

Get immediate help from our support team

Best for:
Quick questions, technical issues
📧

Email Support

⏰ 24/7⚡ < 4 hours

Detailed support via email

Best for:
Complex issues, documentation
📞

Phone Support

⏰ 9 AM - 6 PM EST⚡ Immediate

Speak directly with our experts

Best for:
Urgent issues, personal assistance
📹

Video Call

⏰ By appointment⚡ Scheduled

Screen sharing and guided assistance

Best for:
Complex setups, training

🚨 Emergency Support

For critical system outages or security incidents affecting your business operations.

Frequently Asked Questions ❓

Find quick answers to the most common questions about our platform and services.

You can reset your password by clicking the "Forgot Password" link on the login page. Enter your email address, and we'll send you a secure link to create a new password. The link expires after 24 hours for security purposes.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and cryptocurrency payments. For enterprise customers, we also offer invoice-based billing with NET 30 terms.

You can change your subscription plan anytime from your account settings under "Billing & Subscriptions." Changes take effect immediately for upgrades, or at the next billing cycle for downgrades. You'll receive a prorated credit or charge for the difference.

Absolutely. We use enterprise-grade security measures including AES-256 encryption, secure data centers, regular security audits, and compliance with GDPR, SOC 2, and other international standards. Your data is never shared with third parties without your explicit consent.

Yes, we offer a 30-day money-back guarantee for new subscriptions. For annual plans, you can get a prorated refund within the first 30 days. Contact our support team to process your refund request.

Yes! We offer comprehensive APIs and pre-built integrations with over 100 popular tools including Slack, Salesforce, Google Workspace, Microsoft 365, Zapier, and many more. Check our integrations directory for the full list.

We provide 24/7 support through multiple channels: live chat, email, phone, and video calls. Our support team includes technical experts who can help with everything from basic questions to complex integrations and customizations.

You can cancel your subscription anytime from your account settings. Your account will remain active until the end of your current billing period. We also offer the option to pause your subscription for up to 3 months if you need a temporary break.

Yes! We provide free onboarding sessions for all new customers, comprehensive documentation, video tutorials, and webinar training sessions. Enterprise customers also get dedicated customer success managers and custom training programs.

We guarantee 99.9% uptime with our SLA. Our global infrastructure ensures fast performance worldwide. If we fail to meet our uptime commitment, you'll receive service credits. We also provide real-time status updates at status.sturmostweb.com.

Knowledge Base & Resources 📚

Explore our comprehensive library of guides, tutorials, and documentation.

📚

Getting Started Guide

Complete walkthrough for new users

📄 25 Articles
🔌

API Documentation

Comprehensive API reference and examples

📄 150 Articles
🔗

Integration Tutorials

Step-by-step integration guides

📄 45 Articles
💡

Best Practices

Tips and tricks for optimal usage

📄 30 Articles
🔧

Troubleshooting

Common issues and solutions

📄 60 Articles
🎥

Video Tutorials

Visual learning resources

📄 35 Articles

Additional Resources 🎯

👥

Community Forum

Connect with other users and share knowledge

10,000+ active members
🔧

Developer Portal

APIs, SDKs, and developer tools

Comprehensive documentation
🎓

Webinar Series

Live training sessions and expert talks

Weekly sessions
📊

System Status

Real-time platform status and updates

99.9% uptime

System Status 📊

Real-time status of all our services and infrastructure components.

All Systems Operational

Last updated: June 2, 2025 at 10:45 AM UTC

Service Status

API Services
99.99% uptimeOperational
Web Application
99.98% uptimeOperational
Mobile Apps
99.97% uptimeOperational
Payment Processing
99.99% uptimeOperational
🔧Email Delivery
99.95% uptimeMaintenance
File Storage
99.99% uptimeOperational

Response Time

145ms
↓ 5ms from last week

Uptime (30 days)

99.98%
↑ 0.02% from last week

Error Rate

0.01%
↓ 0.005% from last week