Support Center 🛠️
Get the help you need, when you need it. Our comprehensive support resources and expert team are here to ensure your success.
How can we help you today? 🤝
Getting Started
Account Management
Billing & Payments
Technical Issues
Features & Usage
Security
Contact Our Support Team 📞
Choose the best way to reach us. Our support team is ready to help you succeed.
Live Chat
Get immediate help from our support team
Email Support
Detailed support via email
Phone Support
Speak directly with our experts
Video Call
Screen sharing and guided assistance
🚨 Emergency Support
For critical system outages or security incidents affecting your business operations.
Frequently Asked Questions ❓
Find quick answers to the most common questions about our platform and services.
You can reset your password by clicking the "Forgot Password" link on the login page. Enter your email address, and we'll send you a secure link to create a new password. The link expires after 24 hours for security purposes.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and cryptocurrency payments. For enterprise customers, we also offer invoice-based billing with NET 30 terms.
You can change your subscription plan anytime from your account settings under "Billing & Subscriptions." Changes take effect immediately for upgrades, or at the next billing cycle for downgrades. You'll receive a prorated credit or charge for the difference.
Absolutely. We use enterprise-grade security measures including AES-256 encryption, secure data centers, regular security audits, and compliance with GDPR, SOC 2, and other international standards. Your data is never shared with third parties without your explicit consent.
Yes, we offer a 30-day money-back guarantee for new subscriptions. For annual plans, you can get a prorated refund within the first 30 days. Contact our support team to process your refund request.
Yes! We offer comprehensive APIs and pre-built integrations with over 100 popular tools including Slack, Salesforce, Google Workspace, Microsoft 365, Zapier, and many more. Check our integrations directory for the full list.
We provide 24/7 support through multiple channels: live chat, email, phone, and video calls. Our support team includes technical experts who can help with everything from basic questions to complex integrations and customizations.
You can cancel your subscription anytime from your account settings. Your account will remain active until the end of your current billing period. We also offer the option to pause your subscription for up to 3 months if you need a temporary break.
Yes! We provide free onboarding sessions for all new customers, comprehensive documentation, video tutorials, and webinar training sessions. Enterprise customers also get dedicated customer success managers and custom training programs.
We guarantee 99.9% uptime with our SLA. Our global infrastructure ensures fast performance worldwide. If we fail to meet our uptime commitment, you'll receive service credits. We also provide real-time status updates at status.sturmostweb.com.
Knowledge Base & Resources 📚
Explore our comprehensive library of guides, tutorials, and documentation.
Getting Started Guide
Complete walkthrough for new users
API Documentation
Comprehensive API reference and examples
Integration Tutorials
Step-by-step integration guides
Best Practices
Tips and tricks for optimal usage
Troubleshooting
Common issues and solutions
Video Tutorials
Visual learning resources
Additional Resources 🎯
Community Forum
Connect with other users and share knowledge
Developer Portal
APIs, SDKs, and developer tools
Webinar Series
Live training sessions and expert talks
System Status
Real-time platform status and updates
System Status 📊
Real-time status of all our services and infrastructure components.
All Systems Operational
Last updated: June 2, 2025 at 10:45 AM UTC